We have a warranty system in place for Buddhist altars purchased from our store so that you can use them with peace of mind.
If a problem occurs with the product's functionality under normal use, we will repair or replace it free of charge within the period specified from the date of delivery in accordance with our warranty policy.
| Exclusions |
explanation |
| Inappropriate use |
Breakdowns and malfunctions caused by handling the product in a manner that violates the instructions or precautions in the product manual. |
| Damage during shipping |
Breakdowns and malfunctions caused by transportation, movement, dropping, or impact after purchase |
| Damage due to natural disasters, etc. |
Breakdowns and malfunctions caused by earthquakes, fires, storms, floods, lightning strikes, other pollution, gas damage, etc. |
| Repairs not performed by our company |
Breakdowns and malfunctions caused by repairs or modifications not performed by our company |
| Consumable parts |
Consumables for electrical appliances (light bulbs, etc.) |
| item |
explanation |
| Information required for warranty application |
Please provide the "name of the person who placed the order" and, if possible, the "order number." If you provide the order number, we can process your order smoothly. |
| Warranty Coverage |
The product warranty is valid only for products purchased directly from our "Nagomi Kobo Official Website" and only within Japan. Natural materials, cracks, holes, uneven color, etc. are not considered defects. |
| Damages not covered |
Damage to anything other than the product itself is not covered by the warranty. |
