FAQ

You can see our original products in person at the stores of our parent company, Wakabayashi Buddhist Supplies Manufacturing Co., Ltd. Specifically, you can see them at the following stores:
・For detailed information and locations of our Kyoto Main Store and Tsukiji Store, please refer to this link. ・Wakabayashi Buddhist Supplies Factory Official Website
Please note that product availability may vary depending on the season, so we recommend that you contact the store before visiting. Store contact information and business hours can also be found on the official website.

Unfortunately, as we are an online store, we do not have a catalogue.
Please take a look at the product page.
If you have any questions, please contact us using the inquiry form .

Please use the link below.
・COYUI series (HANA)
https://nagomi.wakabayashi.co.jp/contents/ihai-coyui/form/
・Other than the above
https://nagomi.wakabayashi.co.jp/contents/ihai/form/

The estimated shipping and delivery times for your ordered items are as follows:
Orders placed before noon will be shipped the same day.
Afternoon orders: Ships the next business day.
Delivery times vary depending on the delivery area. The specific estimated arrival date will vary depending on your area, so please check the information from your delivery company for details.
Your order will be shipped as soon as we have confirmed your payment. After we have confirmed your payment, we will ship your order according to the schedule above.
Some items may be ordered. Please check the shipping estimate on the product page before placing your order.

You can choose a date from the next day at the earliest, even on weekends or holidays.
However, for memorial tablets and made-to-order products, please confirm the delivery date in advance and specify the date and time.
When specifying a delivery time, you can choose your preferred time from the range displayed in the "Delivery time specification" section during the ordering process.
Delivery times can be selected from the following: morning (until 12 noon), 2pm to 4pm, 4pm to 6pm, 6pm to 8pm, and 7pm to 9pm.
The specified delivery date and time is a guideline provided by the courier company and does not guarantee that the item will arrive within that time frame.

All products will be shipped free of charge.
However, if you choose cash on delivery, a separate handling fee of 330 yen (tax included) will be charged. Please note that this handling fee is not included in the free shipping fee.

If you do not receive your item, please contact the delivery company first.
The shipping company and shipping number will be listed in the product shipping notification email.
If the problem persists, please contact us and we will investigate and respond accordingly.

Generally, we do not accept cancellations, returns, or exchanges except for defective products.
If the product is faulty or sent in error, we will accept returns or exchanges.
We apologize for the inconvenience, but please contact us using the inquiry form.

Please rest assured that regardless of the destination, we do not include documents such as delivery notes or invoices with the product that list the amount.

We use electronic receipts (invoice compatible).
We apologize for the inconvenience, but we will attach a URL for issuing an electronic receipt to the "Shipping Completion Email" that we will send you after shipping has been completed, so please download it from the link.
Please note that you can change the recipient's name and notes yourself.
(※The total amount will be the amount for which a receipt will be issued, so the amount cannot be changed.)

If you scroll down to the bottom of the page for the product you purchased, you will find "Customer Reviews."
Please click "Write a review" and fill it out.